Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Amidon Jewelers), or damaged in any way cannot be accepted for return. Returns with no Amidon Jewelers return authorization code, and packages that are improperly packaged or uninsured will be refused receipt.

How To Prepare A Return

To return a diamond or jewelry item to Amidon Jewelers, follow our three step process:

1. Your Return Authorization Code. Call 603-298-7600 x107 and you will be given a Return Authorization Code. Write this code at the bottom of your original invoice. Affix a sticker with this code to the outside of the box you are returning.
2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Amidon Jewelers anywhere on the outside of the box; ship to: A. J,, 8 Glen Road, Suite 18, West Lebanon, NH 03784
3. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
   • Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
   • More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Amidon Jewelers.* (FedEx® and UPS® will not insure merchandise over $500.)

* Amidon Jewelers will not be responsible for loss or damage of return shipments.  You are responsible for return postage; we do not refund/credit shipping costs nor accept COD.